Frequently Asked Questions about BotGuard service


Do you protect a website against DDoS attacks?

No, BotGuard doesn't provide a service against Distributed Denial-of-Service (DDoS) attacks. Typically, such an attack is targeted against the network infrastructure in an attempt to overload its resources. However, if protection against volumetric-DDoS attacks is provided, BotGuard will be a great addition. BotGuard can resist Denial-of-Service attacks at the application level (L7), blocking the bots access to the web application.

Do you use captcha?

No. For most of your website users, nothing will change with their service. In some cases, especially if any anonymization system like VPN, Proxy or TOR is used, the site visitor is checked invisibly, with no delay. Neither user action like captcha or additional input required.

Does BotGuard have an impact on the search engines website indexing?

No. Search engines like Google, Bing, Yandex and others can access your website as usual.

Does using BotGuard increase website response time?

Yes, the website response time can increase slightly due to the website visitor filtering. Fortunately, it's not more than a few milliseconds. BotGuard servers are located close by to ensure high speed and minimal network latency.

I can't login to my site control panel, I'm blocked!

BotGuard blocks access to the website admin pages for security reasons. You can add your IP address to the Whitelist, or allow access to these pages from any address.

To add your IP address to the Whitelist, please visit the BotGuard website settings page and click the "Add my IP address" link under the line listing the Whitelist IP addresses.

To allow access to everyone add the website admin page URL to the list of exceptions. For example, if the admin pages URL starts with http://example.com/admin/, then you can add a regex ^\/admin\/ to the website list of exceptions.