Answers To Frequently Asked Questions


Do you provide a DDoS attacks protection?

No, BotGuard is not a protection service against DDoS attacks. Typically, such attacks are aimed at bandwidth overflow, i.e. on the infrastructure of the provider. If the provider provides protection against volumetric-DDoS attacks, BotGuard will be a good addition to the protection, because service can reflect attacks on denial of service at the web application level (L7), due to blocking access to the web application of bots.

Is the captcha used?

No. In most cases, ordinary visitors will get to your site as usual. In some cases, if a visitor uses anonymization systems (VPN, Proxy, TOR) or behaves unusually on the site, user verification can be performed, but no captcha or page like "Please wait" is used. The check is invisible to the user.

Will the protection system hurt to indexing by search systems?

No, all search engines (Google, Yandex, Bing, Mail.ru, etc.) get access to the site, as usual.

Will the response time of the web site increase?

Yes, the response time of the site will increase slightly due to additional processing of the request for classification of the site visitor. Fortunately, this will only be a few extra milliseconds, because BotGuard servers are geographically located next to yours.

I can't login into the admin panel of my site, I'm blocked!

BotGuard blocks access to the administrative sections of the site for security reasons. You can add your IP address to the white list, or allow access to the administrative section of the site for all IP addresses.

To add your IP address to the white list, please visit the site settings section and click the "Add my IP address" link under the line listing the IP addresses of the white list.

To allow access to the administrative section of the site for all, add the URL of the administrative section to the list of exceptions. For example, if the URL of the administrative section begins with http://example.com/admin/, then add a line in the format of regular expressions ^\/admin\/ to the list of exceptions for the site.